Support

Troubleshoot generation and exports without sharing private data.

Contact

Support email: [Confirmed support email].

Include the app version, device model, Android and WebView versions, what you tried and the exact message shown. Omit private keys, keypair files, recovery phrases and screenshots with sensitive content.

The generator does not start

Try a one-character Base58 prefix. Check Android System WebView compatibility and update the WebView through your device's trusted system channel if needed.

The JSON export could not be verified

Keep the session open. The chosen location may contain a complete or partial file. Keep it private and retry in another trusted local location. Verify the new backup before ending the session.

The key is missing

If the session is still open, try exporting again. Otherwise you need a usable backup or a compatible wallet that already holds the key. See the backup guide.